Terms & Conditions – Yeda

 

Effective date: October 26, 2025 Version: V2.1 Website: getyeda.com

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1) Service Provider (Identity)

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• Business name: Yeda by Golan

• Registered address: Tiensesteenweg 247, 3360 Bierbeek, Belgium

• VAT: BE1017130023

• Support email: info@getyeda.com

• Support hours: Mon–Fri, 09:00–17:00 CET

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2) Definitions

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• “Yeda”, “we”, “us” – the service provider identified above.

• “Customer” – the buyer of the service (parent/guardian for a minor Student, or an adult student).

• “Student” – the person attending the session (may be the same person as the Customer if adult).

• “Class” – an online English or Math lesson (individual or group).

• “Focus Session” – guided homework/study block (Guided Homework Session).

• “Mentor Consultation” – advisory sessions with mentors (study habits, planning, mindset).

• “Package/Plan” – a pre-defined bundle with a number of sessions and a validity period.

 

3) Acceptance of Terms

• By booking a session or purchasing a plan, you confirm that you have read, understood, and accepted these Terms. When purchasing for a minor Student, you confirm that you are legally authorized to do so.

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4) Services

• Yeda provides online learning for teens (typically ages 13–18) delivered via Microsoft Teams or Zoom. Supporting materials may be shared via Microsoft 365/SharePoint/OneDrive.

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  Typical session durations:

• English Class: 60 minutes

• Math Class: 60 minutes

• Focus Session: 75 minutes

• Consultation: 20-minute free intro (one per Customer), then paid consultations

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5) Eligibility & Access (No User Accounts)

• Customers do not create user accounts. Access is provided through booking a time slot and attending via the meeting link we provide. Customer is responsible for providing correct contact details during booking and for ensuring the Student joins with the correct link and on time. Programs are designed for teens (13-18).

6) Plans, Entitlements & Expiry

• Plans include a fixed number of sessions and a validity period.

• Plans are valid for 90 days from purchase, unless otherwise stated.

• Unused entitlements expire after the validity period.

• Entitlements are non-transferable between Students unless Yeda approves otherwise in writing.

• Yeda maintains internal records of remaining entitlements.

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7) Booking, Cancellation & Lateness​

• Rescheduling/Cancellation: allowed without charge up to 12 hours before the session start; within that window or no-show: the session is considered used.

• Student lateness: the teacher waits up to 10 minutes; the session still ends at the scheduled time.

• Yeda lateness/cancellation: if we are late by more than 10 minutes or must cancel, we will reschedule at no cost or credit the equivalent entitlement.

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8) Prices, Payments & Refunds​

• Prices: Prices shown on the website are expressed in USD for our U.S. market campaigns. Where Belgian/EU VAT applies (if any), we will indicate the applicable VAT/tax treatment at checkout and on invoices.

• Payment methods: bank transfer (wire/SEPA), Stripe (cards) and PayPal (if enabled). FX/bank fees on international transfers are borne by the Customer.

• Right of withdrawal (EU consumers): you have 14 days from purchase to withdraw from a distance contract. If you request that services start during the withdrawal period, you owe a proportionate amount for services already provided; once a service is fully performed within the 14 days with your express consent, the right of withdrawal no longer applies for that service.

• Refund handling: refunds (where applicable) are made via the original payment method when possible.

• No-shows & late cancellations: non-refundable; the session is counted as used.

• Chargebacks: unfounded chargebacks may result in temporary suspension and recovery of actual processing costs.

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9) Technical Requirements

• Customer ensures a stable internet connection, a suitable device, microphone and camera, and a quiet environment. Use up-to-date versions of Microsoft Teams or Zoom and a modern web browser.

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10) Conduct, Safety & Academic Integrity​

• Harassment, discrimination, inappropriate content, unauthorized recording, and sharing of materials are prohibited.

• For minor Students, the parent/guardian is the Customer of record and remains responsible for oversight and communications. Parent/guardian presence may be requested during onboarding for younger teens.

• Academic integrity: Yeda does not assist with cheating, ghost-writing, or taking exams on behalf of Students.

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11) Intellectual Property

• All materials (lesson plans, assignments, tests, recordings if any) and software are the intellectual property of Yeda or its licensors. Materials are for the Student’s personal use only and may not be distributed, published, sold, or used commercially without permission.

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12) Recording & Privacy

• Sessions are not recorded without prior explicit consent. If recording occurs, we will inform you about purpose, retention and access. For details about personal data processing, see the Cookies section in our Privacy Policy.

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13) Data Protection (GDPR Summary)

  Controller:

• Yeda by Golan, Tiensesteenweg 247, 3360 Bierbeek, Belgium – info@getyeda.com

  Purposes:

• Contract performance (sessions, tracking entitlements)

• Communications

• Invoicing

• Legitimate interests (improvement, security)

• Consent (marketing, testimonials, recordings)

  Legal bases:

• Contract (Art. 6(1)(b))

• Legitimate interests (Art. 6(1)(f))

• Consent (Art. 6(1)(a))

• Legal obligation (Art. 6(1)(c))

  Recipients:

• Microsoft 365, Teams, Zoom

• Accounting & payment processors (Stripe, PayPal)

• IT vendors

  International transfers:

• safeguarded via SCCs where needed.

  Retention:

• Business records: 10 years

• Session/communication records: 24 months

• Recordings (with consent): 90 days

  Rights:

• access, rectification, erasure, restriction, portability, objection, withdraw consent.

 

14) Liability & Disclaimer

• Yeda provides educational services for learning support and general information. We do not guarantee specific grades/outcomes; progress depends on the Student’s effort. To the extent permitted by law, we are not liable for indirect/consequential loss or lost profits, nor for outages caused by third parties (ISPs, platforms). Our aggregate contractual liability is capped at the amount actually paid for the disputed service in the past 12 months.

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15) Changes to Terms

• We may update these Terms for legal compliance or service improvements. We will notify via the website or email. Changes take effect upon publication; for existing plans, the Terms in force at purchase apply unless the update is more favorable to the Customer.

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16) Governing Law & Jurisdiction

• Governed by the laws of Belgium

• Courts of Leuven have jurisdiction

• If a clause is invalid, it is replaced with a valid one closest in purpose

   These Terms + Privacy Policy form the entire agreement between Yeda and the Customer.

17) Contact

• Email: info@getyeda.com

• Address: Tiensesteenweg 247, 3360 Bierbeek, Belgium

© 2025 Yeda by Golan — Terms & Conditions

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